Side by side with Genzyme's commitment to patients is our commitment to the health care professionals who treat and care for them. Please reach out to us if you have any questions or concerns.
Genzyme Medical Information is staffed with experts in our products and the diseases they treat, who are available to answer your questions. In the U.S., you can call 800-745-4447 (toll-free) or 617-768-9000, and choose option #2, Monday through Friday between 8 a.m. and 6 p.m. (EST).
If you are outside the U.S. you can use your online form to send a message to Medical Information's regional contacts:
If you have a patient taking a Genzyme product who is experiencing side effects, please report this information to us by contacting Genzyme Medical Information - see above for phone numbers for the U.S. and links to our online form for other regions.
In the U.S., you are encouraged to report negative side effects of prescription drugs to the FDA via its MedWatch program:
Find out more about reporting side effects to Genzyme
Genzyme collaborates with and supports health care professionals in many ways, from co-sponsoring clinical trials to providing research and education grants.
Committed to Transparency
Working with health care providers and teaching hospitals is an integral part of bringing new solutions and medicines to the patients we serve. We value the partnerships we have with physicians and want to ensure our collaborations are effective, transparent, and compliant with all applicable regulations. As part of the Sunshine Act regulations, payments and transfers of value we make to health care professionals or organizations are subject to public reporting. We are committed to reporting these data in an accurate and timely manner and to complying with all state and federal regulations today and in the future.
Genzyme is an industry leader in providing support services and programs to help patients obtain access to treatment, including help with understanding insurance plans, finding alternative forms of funding, and opportunities to obtain free or subsidized treatment.
Find out more about Genzyme's patient support services
You may also want to direct your patients to Genzyme.com to explore our educational information and resources.
Genzyme has established registries - large, often multinational databases to which physicians contribute clinical data on patients - for several lysosomal storage disorders (LSDs), to help pool knowledge and improve understanding of these rare diseases. Get more information and enroll patients online at the registries' websites:
To learn more and see links to other non-Genzyme LSD registries, visit our Lysosomal Learning website.
Genzyme's specialized product portfolio addresses serious medical needs, including rare genetic diseases, through innovative, targeted treatments. To see our current product list and get quick access to Prescribing Information for each product, visit the product information page.
For our treatments approved in the U.S., the individual product websites are the best source for detailed information about the product itself, billing codes and reimbursement procedures, supporting services, and more.
Global Product Information
If you are outside the U.S., learn more about our products approved and marketed in your area by exploring the Genzyme website for your country or region.
View all Genzyme websites